Not all your customers speak your language
A tourist, a foreign client, a supplier. Today that call ends in a misunderstanding or in silence.
3 min read
What you get out of it
A customer calling in English or Spanish gets served instead of calling someone else.
Language decides the call
A caller who cannot make themselves understood hangs up, and they will not call again. In hotels, restaurants, tourism and cross-border trade, a share of calls arrives in a language other than yours — and they are rarely the least interesting calls of the day.
A real voice per language
The agent listens and replies in French, English, Spanish, German or Italian, with a voice of its own in each. This is not a robot reading a translation in a foreign accent: the conversation is held in the language, from the greeting to the confirmation text.
And when you are the one calling
Your calling campaigns don’t stop at the border. You can even buy a local number in several countries, so your calls don’t show up as foreign — a local number often doubles the odds that someone picks up.
Common questions
- Which languages exactly?
- Five today: French, English, Spanish, German and Italian, with the French, Canadian, US and UK variants. Each has its own voice.
- Can it switch language mid-call?
- You choose each agent’s language. The simplest setup is one number per language, or one agent per market: each then answers in its language from the first second.
Topics covered
- multilingual phone answering
- answering the phone in English
- phone answering for tourists
- multilingual voice agent